[Jocy-Abby] Boutique
601, Woodlands Drive 42
#05-95
Singapore 730601

Operation Hours:
Mon-Fri (9AM - 10PM)
Sat (9AM - 1PM)


Phone：81825594
E-mail Address：jocyabby@gmail.com

Tracy Chong

Free Handling Charges

Upon confirmation of your order, payment can be made.

Unless customer has informed us in advance, all orders that are not followed by payment within 3 days will be taken as a cancellation from customers. Please take note that we will only process order after we receive the payment.

We accept payment via ATM transfer, iBanking and VISA, MASTER, AMEX via Paypal. Customers may require to have Paypal account to use this service. Paypal is secured payment way without exposing your card numbers. For more information on Paypal, please visit Paypal

Please place your order via our website.

Customers are advised to register as a member to get the member's privileges. Please read Membership and Point Rewards section for more details.

Delivery time will take about 3-5 weeks. For special occasion needs, please place your order at least 1 month in advance to avoid disappointment. For urgent needs, please contact us for consultation. For other countries, may need longer time for delivery.

Bank Transfer , PayPal , Western Union

Items sold cannot be refunded nor exchanged. We will inspect items before posting out. Exchanges are only considered for prominent manufacturer's defects and must be received within 1 week from date of dispatch of your order. And postage charges for all exchange to be borne by buyer.

Below are few reasons are not considered as defects :
1. Personal dislike, change of mind after purchase;
2. Minor thread fray ends, wrinkles,slight mis-alignment of seams;
3. Minor stains (especially on light colour clothes) eg. stains no larger than a ten-cent coin;
4. Wrong order on sizing or cutting of clothes issues (clothes do not fit).

Because of different computer monitor, the color of the actual products might be a little bit different from the pictures. We assure you that our products are in good condition before we send it out to our customers.

53149570A

1. WHERE IS YOUR BOUTIQUE LOCATED AT?

Currently we only have one boutique in Jakarta, Indonesia. The details are as stated below:

Address
Mal Taman Palem
Lt. LG (Semi-Basement)
Blok: B/50
Jakarta Barat 11730
Indonesia

Contact No.
(021) 9297 5752

Operating hours
Tuesday-Friday (11am-9pm)

Please click here for the map of location.


2. HOW IS THE QUALITY OF YOUR ITEMS?

We assure you that our items are all in good-high quality. We have suppliers that we could trust on.


3. HOW LONG IS THE DELIVERY?

For items are in stock, normally the delivery within Singapore will take about 3-4 working days. For other items that are not in stock, at the meantime, the delivery will take about 3 weeks.


4. HOW OFTEN DO YOU UPDATE YOUR WEBSITE?

We update our website at least once a week which is on every Monday.


5. CAN I REFUND OR CHANGE THE ITEMS THAT ARE NOT SUITABLE FOR ME?

No, we do not entertain any refund or exchange unless it is damaged item or your item is out of stock by our mistake. Please refer to our Exchange/Returns policy.


6. HOW TO KNOW THE PRICES IN OTHER CURRENCIES?

By default our shop is using Singapore Dollar for all the prices. For estimate prices in other currencies, please refer to OANDA. The final amount in other currencies will be given after order confirmation.


7. DO YOU HAVE OTHER COLORS FOR THIS ITEM?

We do not have other colours for the items unless it is stated on the website.


8. HOW IS THE MEASUREMENT OF YOUR ITEMS? HOW TO MEASURE?

Below are few legends that we are normally use.
B: Bust
S: Shoulder
W: Waist
H: Hip
L: Length

For measuring, you must have a measuring tape.

CLOTHING
Bust: Measure around the fullest part of the bust and your back.
Shoulder: Measure starting from one end to another end of your shoulder.
Waist: Measure around the narrowest part of the waist.
Hips: Measure around the fullest part of the hips, keeping the legs together.

SHOES
Length: Measure your foot starts from the big toe towards your ankle.
Width: Measure the widest part of your foot.


7. CAN I GO TO YOUR PLACE TO VIEW THE ITEMS?

Yes, you may make appointment with us to view the items. However, you may only view the ready-stock items. Preferable if you could email us list of the items you would like to view in advance.

8. MAY I KNOW THE WEIGH OF THE ITEMS SO I COULD CALCULATE THE ESTIMATE POSTAGE FEE?

For accessories & clothing, each item will weigh about 150gm-300gm meanwhile for shoes & bags will weigh about 300gm-750gm.