Jocy Abby
601, Woodlands Drive 42
#05-95
Singapore 730601

Operation Hours:
Mon-Fri (9AM - 10PM)
Sat (9AM - 1PM)


Phone：83827806
E-mail Address：contact@jocyabby.com

Jocy Abby

Free Handling Charges

After orders completed, please wait for our email confirmation stating the stock availability and the total amount with the account details for payment. After checking your order details, payment can be made.

Unless customer has informed us in advance, all orders that are not followed by payment within 3 days will be taken as a cancellation from customers. Please take note that we will only process order after we receive the payment.

We accept payment via ATM transfer, iBanking and VISA, MASTER, AMEX via Paypal. Customers may not need to have Paypal account to use this service. Paypal is secured payment way without exposing your card numbers. For more information on Paypal, please visit Paypal

Please place your order via our website.

Customers are advised to register as a member to get the member's privileges. Please read Membership and Point Rewards section for more details.

READY STOCK
Items will be sent out the next working day. And for most countries, item will be delivered within 7 working days using our express courier service.

PRE ORDER
Delivery time will take about 3-5 weeks (include the processing time and delivery). For special occasion needs, please place your order at least 1 month in advance to avoid disappointment. For urgent needs, please contact us for consultation.

Bank Transfer , PayPal , Western Union

Items sold cannot be refunded nor exchanged. We will inspect items before posting out. Exchanges are only considered for prominent manufacturer's defects and must be received within 2 weeks from date of dispatch of your order. And postage charges for all exchange to be borne by buyer.

Below are few reasons are not considered as defects :
1. Personal dislike, change of mind after purchase;
2. Minor thread fray ends, wrinkles,slight mis-alignment of seams;
3. Minor stains (especially on light colour clothes) eg. stains no larger than a ten-cent coin;
4. Wrong order on sizing or cutting of clothes issues (clothes do not fit).

Because of different computer monitor, the color of the actual products might be a little bit different from the pictures. We assure you that our products are in good condition before we send it out to our customers.

53149570A

1. WHERE IS YOUR BOUTIQUE LOCATED AT?

Currently we are only operating online. Should you wish to take a look on our ready stock collection, you are most welcome! Please contact us to make appointment so that we can reserve the time slot for you!

2. HOW IS THE QUALITY OF YOUR ITEMS?

We assure you that our items are all in good-high quality. We have selected suppliers that we could trust on.


3. HOW LONG IS THE DELIVERY?

For items are in stock, normally the delivery within Singapore will take about 3 working days meanwhile for other countries may take about 5 working days. For items that are not in stock, the delivery will take about 3-5 weeks.


4. HOW OFTEN DO YOU UPDATE YOUR WEBSITE?

We update our website at least once a week which is on every Monday.


5. CAN I REFUND OR CHANGE THE ITEMS THAT ARE NOT SUITABLE FOR ME?

No, we do not entertain any refund or exchange unless it is damaged item or your item is out of stock by our mistake. Please refer to our Exchange/Returns policy.


6. HOW TO KNOW THE PRICES IN OTHER CURRENCIES?

By default our shop is using Singapore Dollar for all the prices. For estimate prices in other currencies, please refer to OANDA. The final amount in other currencies will be given in the order confirmation e-mail.


7. DO YOU HAVE OTHER COLORS FOR THIS ITEM?

We do not have other colours for the items unless it is stated on the website.

8. MAY I KNOW THE WEIGH OF THE ITEMS SO I COULD CALCULATE THE ESTIMATE POSTAGE FEE?

For accessories & clothing, each item will weigh about 150gm-300gm meanwhile for shoes & bags will weigh about 300gm-750gm.

9. DO YOU ACCEPT RESELLER OR WHOLESALER?

Yes, we do. Please feel free to contact us to find out more! Or you may download the wholesale or reseller policy here.